Phone line closure and December payday

Published: 16 December 2024

Please note IPSA’s December pay date is 31 December.

We are taking a little break over the festive period and our phone lines and email advice service will be closed, as usual, during the bank holidays, and specifically on the following days:

  • 12:30pm onwards on 24 December

  • 25 and 26 December

  • 1 January

We will be here to help on 27 December, 30 December, 31 December and 2 January, operating under normal hours (09:00-16:30).

Reminders

  • In January, we will restart the process of suspending access to payment cards in the event that you miss the deadline to reconcile the card or fail to repay money owed to IPSA on the card.

  • The deadline to reconcile payment card transactions for November and earlier is Wednesday 8 January.

  • You can watch a recorded tutorial on payment cards, including how to reconcile, on our website, or check out the step-by-step instructions.