Contact us

The quickest and easiest way to find answers to general queries is on this website.

You can find the rules of the Scheme, view guidance, download forms, and follow step-by-step instructions for completing IPSA tasks.

During the post-election period, we provide specific information for your circumstances and you may be able to find the answer you are looking for on our website:

• New MPs

• Returned MPs

• MPs leaving Parliament

• MPs standing down

• Information for Staff

Call IPSA

MPs and their staff with general or urgent queries can call us:

• 020 7811 6400

Our phone lines are open from 0900 to 1630 Monday to Friday.

For security reasons, we will ask for your name and six-digit Resource ID at the start of every call.

Your Resource ID can be found in the top right-hand corner of your IPSA Online account.

Email IPSA

If you have a query for your dedicated Account Manager or Payroll Officer, email info@theipsa.org.uk or payroll@theipsa.org.uk.

Please include an MP's name – or your name if it is different – and your constituency or cost centre in any email correspondence.

We aim to get back to you within five working days.

You can also find further information on our services using the left-hand menu.

If your query is urgent, and you cannot find an answer on our website, we recommend calling us for a speedier response.

Automated responses from IPSA Online

When you use IPSA Online you may receive a confirmation email from IPSA_Online@theipsa.org.uk.

These emails are for your information only. Please do not respond to emails from this address as this mailbox is not monitored, and your email will not be read.

If you need help or assistance using IPSA Online, please contact us at info@theipsa.org.uk.