Contact us
If you are a Member of Parliament or if you work for an MP, there are several ways to contact us.
The quickest and easiest way to find answers to general queries is on this website.
You can find the rules of the Scheme, view guidance, download forms and follow step-by-step instructions on completing IPSA tasks.
You can also search across all our content types.
Call the support team
Call us on 020 7811 6400 if you are an MP or an MP's staff member.
From 4 March 2024, our phone lines are open from 0900 to 1700 Monday to Thursday and 0900 to 1530 on Fridays.
The new hours will be tested over the next three months, after which we may make further changes.
Your call will be answered by a member of the team, but not necessarily your Account Manager or Payroll Officer. They will try to resolve your issue or will forward it to a member of the team.
For security reasons, we will ask for your name and resource ID (this is the 6-digit number which can be found in the top right-hand corner of your IPSA Online account) at the start of every call. Having your ID and any relevant claim/form numbers on hand will ensure a more seamless experience.
Some queries are resolved more easily by showing instead of telling.
In such circumstances, an account manager can set up a screen-sharing session while on the phone with you. This will allow them to remotely access your screen in real time.
For a step-by-step guide, visit How to join a screen-sharing session.
If you are not an MP or MP staff member and you have a query, please email info@theipsa.org.uk.
Booking a call
To speak to your dedicated Account Manager or Payroll Officer, book a call using the booking system and they will contact you at the allocated time.
Download a copy of the IPSA regional map.
For general queries, please check the website before booking a call as you may be able to find the answer there.
If you have a query for your dedicated Account Manager or Payroll Officer, you can email info@theipsa.org.uk or payroll@theipsa.org.uk.
Your email will be directed to your team. We aim to get back to you within five working days but we’ll reply sooner if we can.
Please include an MP's name – or your name if different – and your constituency or cost centre in any email correspondence.
For general queries, please check the website before sending an email as you may be able to find the answer there.
Complaints about our performance
If you are an MP or MP staff member and want to make a complaint about the performance of IPSA in the delivery of its duties, you should contact us by email at feedback@theipsa.org.uk.
Further details of our complaints procedure can be found in our Feedback and Complaints Policy.
Tax issues
If you have a query about your tax code, please get in touch with HMRC directly at:
03000 534 720 (staff)
03000 581 588 (MPs)
HMRC can advise on why the code has been allocated and whether it is correct.