How to join a screen-sharing session
Some queries are best resolved by showing instead of telling.
An account manager can set up a screen-sharing session while on the phone with you.
This will allow them to remotely access your screen in real-time.
You can follow this step-by-step guide to help you set up the call.
Please remember, for security reasons, we will ask for your name and resource ID (this is the six-digit number which can be found in the top right-hand corner of your IPSA Online account) at the start of every call.
Having your ID and any relevant claim/form numbers to hand will ensure a more seamless experience
Step 1: Type “helpdesk.me” into your browser's search bar.
Step 2: Enter the nine-digit support key that the Account Manager you are speaking to provides you with.
Step 3: Enter your name and select “Join”.
Step 4: Select “Accept”.
Step 5: Select “Share” at the bottom of your screen.
Step 6: When this pop-up appears choose “Entire screen”.
If you are using two screens, you must choose the screen you would like to share.
Then select “share”.