How to join a screen-sharing session

Some queries are best resolved by showing instead of telling.

An Account Manager can set up a screen-sharing session while on the phone with you.

This will allow them to access your screen remotely.

This step-by-step guide will help you set up the call.

For security reasons, we will ask for your name and six-digit Resource ID at the start of every call. You can find your Resource ID in the top right-hand corner of your IPSA Online account.

Step 1: Type “helpdesk.me” into your browser's search bar.

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Step 2: Enter the nine-digit support key that the Account Manager you are speaking to provides you with.

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Step 3: Enter your name and select “Join”.

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Step 4: Select “Accept”.

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Step 5: Select “Share” at the bottom of your screen.

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Step 6: When this pop-up appears choose “Entire screen”.

If you are using two screens, you must choose the screen you would like to share.

Then select “share”.

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